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Identifying a problem can be a difficult task in itself. What is the nature of the problem, are there in fact numerous problems? By spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others, which leads to the second phase.This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.Our problem solving pages provide a simple and structured approach to problem solving.
Interpersonal relationships fail and businesses fail because of poor problem solving.
This is often due to either problems not being recognised or being recognised but not being dealt with appropriately.
Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.
The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.
Trying to solve a complex problem alone however can be a mistake.
The old adage " Effective problem solving usually involves working through a number of steps or stages, such as those outlined below.This stage may not be necessary for very simple problems but is essential for problems of a more complex nature.During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis.Some of these problems are obviously more severe or complex than others.It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.You will discover, as you read through our pages on problem solving, that the subject is complex.These barriers can turn a potentially positive situation into a negative one, a problem. It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones. Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.It's useful to consider the following questions when faced with a problem. Goals can be anything that you wish to achieve, or where you want to be.Of course for the CEO wanting to increase profits there may be many more barriers preventing the goal from being reached.The CEO needs to attempt to recognise these barriers and remove them or find other ways to achieve the goals of the organisation.